Refund policy

Return and Refund Policy

Effective Date: 2026

Thank you for shopping with Aila. We hope you are satisfied with your purchase. If you are not completely happy, please refer to our Return and Refund Policy below.

Returns:

You may request a return within 30 days of receiving your order.

Return Conditions:

Items must be unused, unworn, and in their original condition.
Items must include original packaging and tags.
Proof of purchase or order details must be provided.

To request a return, please contact us via:

Email: lanyu10018@hotmail.com

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Do you offer free returns?

Currently, we do not provide free return shipping labels. You are responsible for the return shipment until the item reaches our warehouse; therefore, we strongly recommend obtaining proof of postage from your chosen carrier to ensure the return can be tracked.

Buyer Responsibility:

Return shipping costs, customs duties, import taxes, and any related fees.

Refunds:

Once we receive and inspect your returned item, we will notify you whether your refund request has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days of approval.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos along with your order details.

Upon verification, we will provide an appropriate solution.